Privacy Policy

CHARTNEXUS SOFTWARE PTE. LTD. ("HOT", "US", "WE", OR "OUR") OPERATES HTTP://HELLOTRADERS.COM (THE "SITE"). WE TAKE OUR RESPONSIBILITIES UNDER DATA PROTECTION AND PRIVACY LAWS SERIOUSLY, INCLUDING OUR RESPONSIBILITIES UNDER SINGAPORE'S PERSONAL DATA PROTECTION ACT 2012 (THE "PDPA"). WE ALSO RECOGNISE THE IMPORTANCE OF THE PERSONAL DATA YOU, AS A USER OF THE SITE, HAVE ENTRUSTED TO US AND BELIEVE THAT IT IS OUR RESPONSIBILITY TO PROPERLY MANAGE, PROTECT AND PROCESS YOUR PERSONAL DATA. THIS PAGE INFORMS YOU OF OUR POLICIES REGARDING THE COLLECTION, USE, DISCLOSURE AND PROCESSING OF PERSONAL DATA WE RECEIVE FROM USERS OF THE SITE.

BY ACCESSING OR OTHERWISE USING THE SITE, YOU AGREE TO THE COLLECTION AND USE OF YOUR PERSONAL DATA AND INFORMATION PROVIDED IN ACCORDANCE WITH THIS POLICY. PLEASE READ OUR PRIVACY POLICY CAREFULLY TO GET A CLEAR UNDERSTANDING OF HOW WE COLLECT, USE, PROTECT OR OTHERWISE HANDLE YOUR PERSONALLY IDENTIFIABLE INFORMATION IN ACCORDANCE WITH OUR WEBSITE. UNLESS OTHERWISE DEFINED IN THIS PRIVACY POLICY, TERMS USED IN THIS PRIVACY POLICY HAVE THE SAME MEANINGS AS IN OUR TERMS AND CONDITIONS.

IF YOU, AT ANY TIME, HAVE ANY QUERIES ON THIS POLICY OR ANY OTHER QUERIES IN RELATION TO HOW WE MAY MANAGE, PROTECT AND/OR PROCESS YOUR PERSONAL DATA, PLEASE DO NOT HESITATE TO CONTACT US.
COLLECTION, USE, DISCLOSURE AND PROCESSING OF PERSONAL DATA
WHILE USING OUR SITE, WE MAY ASK YOU TO PROVIDE US WITH CERTAIN PERSONALLY IDENTIFIABLE INFORMATION THAT CAN BE USED TO CONTACT OR IDENTIFY YOU ("PERSONAL DATA"). PERSONAL DATA MAY INCLUDE, BUT IS NOT LIMITED TO, YOUR NAME, EMAIL ADDRESS, POSTAL ADDRESS AND PHONE NUMBER.

YOU MAY PROVIDE YOUR PERSONAL DATA TO US AND WE MAY COLLECT YOUR PERSONAL DATA IN CERTAIN SITUATIONS, SUCH AS (BUT NOT LIMITED) TO SIGNING UP AS A MEMBER OF THE SITE, SUBSCRIBING FOR PREMIUM CHANNELS ON THE SITE OR PURCHASE AND ENCASHMENT OF HOT TOKENS. WE WILL COLLECT YOUR PERSONAL DATA IN ACCORDANCE WITH THE PDPA. WE WILL NOTIFY YOU OF THE PURPOSES FOR WHICH YOUR PERSONAL DATA MAY BE COLLECTED, USED, DISCLOSED AND/OR PROCESSED, AS WELL AS OBTAIN YOUR CONSENT FOR THE COLLECTION, USE, DISCLOSURE AND/OR PROCESSING OF YOUR PERSONAL DATA FOR THE INTENDED PURPOSES, UNLESS AN EXCEPTION UNDER THE LAW PERMITS US TO COLLECT, USE AND/OR DISCLOSE YOUR PERSONAL DATA WITHOUT YOUR CONSENT.
PURPOSES FOR COLLECTION, USE, DISCLOSURE AND PROCESSING OF PERSONAL DATA
THE PERSONAL DATA WHICH WE COLLECT FROM YOU MAY BE COLLECTED, USED, DISCLOSED AND/OR PROCESSED FOR VARIOUS PURPOSES, DEPENDING ON THE CIRCUMSTANCES FOR WHICH WE MAY/WILL NEED TO PROCESS YOUR PERSONAL DATA, INCLUDING BUT NOT LIMITED TO:

  1. CONSIDERATION YOUR APPLICATION FOR A USER ACCOUNT IN HOT;
  2. PROCESSING, ADMINISTERING AND MANAGING YOUR SUBSCRIPTION TO PREMIUM CHANNELS AND YOUR FOLLOWINGS;
  3. PROCESSING ANY PAYMENTS OR ENCASHMENT ON HOT TOKENS MADE BY YOU AND TO MAINTAIN PAYMENT RECORDS;
  4. ADMINISTERING AND MAINTAINING THE FUNCTIONS AND FEATURES OF THE SITE;
  5. CONTACTING YOU OR COMMUNICATING WITH YOU VIA TELEPHONE CALL, TEXT MESSAGE, EMAIL AND/OR POSTAL MAIL FOR THE PURPOSES OF PROCESSING, ADMINISTERING AND MANAGING YOUR ACCOUNT WITH US;
  6. ADMINISTERING REWARDS OR PROMOTIONS WHICH YOU HAVE PARTICIPATED IN OR SIGNED UP FOR;
  7. FOR PUBLICITY PURPOSES AND CONDUCTING RESEARCH, ANALYSIS AND DEVELOPMENT ACTIVITIES (INCLUDING BUT NOT LIMITED TO DATA ANALYTICS, SURVEYS AND/OR PROFILING) TO IMPROVE OUR SERVICES AND FACILITIES IN ORDER TO ENHANCE THE SERVICES WE PROVIDE TO YOU, WHERE YOU HAVE CONSENTED FOR US TO DO SO;
  8. FOR SENDING YOU MARKETING MESSAGES RELATING TO OUR AND OUR AFFILIATES' PRODUCTS AND SERVICES BY WAY OF EMAIL, TELEPHONE CALLS, AND/OR SMS/MMS, WHERE YOU HAVE CONSENTED FOR US TO DO SO;
  9. PUBLICITY AND PROMOTION WITH A VIEW TO MARKETING OUR BUSINESS, WHERE YOU HAVE CONSENTED FOR US TO DO SO. IN THIS REGARD, YOUR PERSONAL DATA WILL BE PROCESSED BY US FOR THE PURPOSE OF CONDUCTING PUBLICITY AND/OR THE DEVELOPMENT OF PROMOTIONAL MATERIALS FOR USE BY US, SUCH AS BUT NOT LIMITED TO PUBLICATION OF YOUR IMAGE AND PERSONAL DATA ON PUBLIC MEDIA PLATFORMS SUCH AS THE NEWSPAPER, THE INTERNET, MAGAZINES, OUR IN-HOUSE NOTICE BOARDS, OUR NEWSLETTERS, SOCIAL MEDIA PLATFORMS ETC.;
  10. RESPONDING TO LEGAL PROCESS, PURSUING LEGAL RIGHTS AND REMEDIES, DEFENDING LITIGATION AND MANAGING ANY COMPLAINTS OR CLAIMS;
  11. COMPLYING WITH ANY APPLICABLE LAW, REGULATION, LEGAL PROCESS OR GOVERNMENT REQUEST; AND
  12. STORING, HOSTING AND/OR BACKING UP (WHETHER FOR DISASTER RECOVERY OR OTHERWISE) YOUR PERSONAL DATA, WHETHER WITHIN OR OUTSIDE SINGAPORE,
  13. TO PERSONALIZE USER'S EXPERIENCE AND TO ALLOW US TO DELIVER THE TYPE OF CONTENT AND PRODUCT OFFERINGS IN WHICH YOU ARE MOST INTERESTED.
YOUR PERSONAL DATA MAY BE USED, DISCLOSED, MAINTAINED, ACCESSED, PROCESSED AND/OR TRANSFERRED TO THE FOLLOWING THIRD PARTIES, WHETHER SITED IN SINGAPORE OR OUTSIDE OF SINGAPORE, FOR ONE OR MORE OF THE PURPOSES:

  1. HOT'S HEAD OFFICE, AFFILIATES AND SUBSIDIARIES;
  2. ANY OF OUR AGENTS, CONTRACTORS OR THIRD PARTY SERVICE PROVIDERS THAT PROCESS OR WILL BE PROCESSING YOUR PERSONAL DATA ON OUR BEHALF INCLUDING BUT NOT LIMITED TO THOSE THIRD PARTY SERVICE PROVIDERS WHICH HAVE BEEN ENGAGED BY US TO : (I) TO PROVIDE AND MAINTAIN ANY IT EQUIPMENT USED TO STORE AND ACCESS YOUR PERSONAL INFORMATION; (II) TO OPERATE AND MAINTAIN FEATURES ON THE SITE;
  3. HOT'S AUDITORS AND LEGAL ADVISORS;
  4. FINANCIAL INSTITUTIONS, CREDIT CARD COMPANIES AND PAYMENT PROCESSORS; AND
  5. PUBLIC AND GOVERNMENTAL / REGULATORY AUTHORITIES, COURTS AND OTHER ALTERNATIVE DISPUTE FORUMS.
COOKIES
COOKIES ARE FILES WITH SMALL AMOUNT OF DATA, WHICH MAY INCLUDE AN ANONYMOUS UNIQUE IDENTIFIER. COOKIES ARE SENT TO YOUR BROWSER FROM A WEB SITE AND STORED ON YOUR COMPUTER'S HARD DRIVE.

LIKE MANY SITES, WE USE SUCH 'COOKIES' TO COLLECT INFORMATION. YOU CAN INSTRUCT YOUR BROWSER TO REFUSE ALL COOKIES OR TO INDICATE WHEN A COOKIE IS BEING SENT. HOWEVER, IF YOU DO NOT ACCEPT COOKIES, YOU MAY NOT BE ABLE TO USE SOME PORTIONS OF OUR SITE. WE MAY USE 'COOKIES' FOR THE FOLLOWING PURPOSES:

  1. IMPROVE YOUR USER EXPERIENCE ON THIS SITE;
  2. REMEMBER YOUR PREFERENCES FOR FUTURE VISITS;
  3. COMPILE AGGREGATE DATA ABOUT SITE TRAFFIC AND SITE INTERACTIONS IN ORDER TO OFFER BETTER SITE EXPERIENCES AND TOOLS IN THE FUTURE. WE MAY ALSO USE TRUSTED THIRD PARTY SERVICES THAT TRACK THIS INFORMATION ON OUR BEHALF; AND
  4. TO ENABLE THIS SITE TO FUNCTION PROPERLY.
LOG DATA
WE RECEIVE INFORMATION WHEN YOU VIEW CONTENT ON OR OTHERWISE INTERACT WITH OUR SERVICES, WHICH WE REFER TO AS "LOG DATA", EVEN IF YOU HAVE NOT CREATED AN ACCOUNT. THIS LOG DATA MAY INCLUDE INFORMATION SUCH AS YOUR COMPUTER'S INTERNET PROTOCOL ("IP") ADDRESS, BROWSER TYPE, BROWSER VERSION, THE PAGES OF OUR SITE THAT YOU VISIT, THE TIME AND DATE OF YOUR VISIT, THE TIME SPENT ON THOSE PAGES AND OTHER STATISTICS.
PAYMENT INFORMATION
YOU MAY PROVIDE US WITH PAYMENT INFORMATION, INCLUDING YOUR CREDIT OR DEBIT CARD NUMBER, CARD EXPIRATION DATE, CVV CODE, AND BILLING ADDRESS, IN ORDER TO PURCHASE AND ENCASH HOT TOKENS.
SOCIAL ACCOUNT AGGREGATOR
BY AGREE TO LINK WITH YOUR SOCIAL ACCOUNT SUCH AS (BUT NOT LIMITED TO) TWITTER, INSTAGRAM OR FACEBOOK, YOU AGREE TO PROVIDE US YOUR PERSONAL DATA WHICH MAY INCLUDE, BUT IS NOT LIMITED TO, YOUR NAME, EMAIL ADDRESS, POSTAL ADDRESS AND PHONE NUMBER FROM YOUR SOCIAL ACCOUNT. WE WILL RECEIVE THE INFORMATION ON YOUR ACTION IN YOUR SOCIAL ACCOUNT SUCH AS (BUT NOT LIMITED TO) MAKE NEW POST, MAKE NEW COMMENT, MAKE NEW LIKE, MAKE NEW FOLLOW AND AMENDMENT ON YOUR POST.
CHANGES TO THIS PRIVACY POLICY
HOT MAY UPDATE THIS PRIVACY POLICY FROM TIME TO TIME. WE WILL NOTIFY YOU OF ANY CHANGES BY POSTING THE NEW PRIVACY POLICY ON THE SITE. YOU ARE ADVISED TO REVIEW THIS PRIVACY POLICY PERIODICALLY FOR ANY CHANGES.